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Internet Tech Support Page
Office hours are 9:00am to 3:00pm

If your internet is not working~ Please shut down your computer if you have not done so and let it sit for 30 seconds or so then restart and check.

If your internet is working but you cannot send email ~  Go into your outlook express and click TOOLS then ACCOUNTS then under MAIL click your ACCOUNT then click PROPERTIES then click SERVERS tab then check the box that says My outgoing server requires authentication. Click APPLY and OK.  If you are dial-up please make sure your files are not too large.  That will cause your email to get stuck and not come in or go out.  You can go to webmail (on the home page) and check your mail and delete and purge the file so your email will work again.  Accima email accounts need to go to www.accima.com to use webmail.

If your High Speed Wireless is not working~  Shut down your computer, unplug the radio and router if you have one.  Wait 30 seconds or so and then plug back in and start computer.  Make sure your wires in the back are in tight.

If this does not work please email or call us right away and we will check into it.  If  you are experiencing any problems please let us know so we can look into it for you.

     E-MAIL  office@odessaoffice.com and we will answer as soon as possible.

     OR  CALL:  Please call your local number(s) first and Marlon last, no "late" calls please. Thank you.

     Coulee City  Ken:  (509) 632-5898

     Wilbur          Jeff:   (509) 647-2419AVG

If you think you have a virus or want information on anti-virus programs click here.

Here are some useful programs if you need them.

Postini is a spam/virus checker for your email that we provide for $1.00 a month.  Call or email to get signed up.

Adobe is a program that allows you to see .pdf files  Adobe Acrobat 

To avoid pop-ups try using the Google toolbar http://toolbar.google.com

If you need help getting rid of a virus you can go to www.computercops.biz

To protect your computer from viruses try using these programs, Firefox for your browser.  And Thunderbird for your email to help reduce spam in your email.

 A free program that checks the internet for updates on your computer  www.bigfix.com/